I was lucky enough to attend a free virtual event on called How to perfect remote user testing, hosted by Torchbox. The hosts Olly Willans and Luiza Frederico ran a Q&A style event. Below is a video and some of the highlights, insights and resources from this event. The event covered: How user research fits into the design process How to carry out key activities remotely: user interviews, user testing, user co-creation How to manage and communicate insights effectively Product management: how to make the right decisions Why do user research?  Olly started highlighting the importance of user research. He… Read more “Torchbox event: How to perfect remote user research”

We have attended a Human Centred Design workshop series run by Third Sector Lab and Jess Gildener. Learning from the first part is summarised here. This blog will cover the second workshop which focused on Human Centred Design: Tools for Ideating, Prototyping and Testing. Below are the highlights from this event and links to key resources! Jess covered a range of tools, including brainwriting, LEGO prototypes, storyboards and using PowerPoint for fast digital prototypes. I will explain more below! Jess’s favoured user design process is more like a Double Diamond process. The first workshop focused on ‘Discover’ and ‘Define,’ whilst… Read more “Human Centred Design PART 2: Event Write-Up”

I went to a virtual event on 30th September called Human Centred Design PART 1, hosted by Third Sector Lab and Jess Gildener, who has worked in and with charities and social enterprises for nearly 20 years. Below are the highlights from this event. In her introduction, Jess described herself as a ‘reformed perfectionist’ and argued in favour of aiming for work that is ‘okay’ rather than ‘perfect’. That way, you can make incremental improvements and focus on the perspective of your users and their needs (rather than the perspective of yourself and the effort you put into it). Jess… Read more “Human Centred Design PART 1: Event Write-Up”