My Best Life


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Usability testing – onboarding for our app

Kathryn Dingle

In November 2020 we ran a series of usability tests with young people. We wanted to explore two different routes to onboarding of our app. We were interested in testing which of two different options young people preferred to get to know young people’s needs. Our aims: To understand how we can help young people find the support and opportunities that they need. To understand how we can present these to young people. The prototypes we have tested: Quiz style: an interactive quiz that gets to know young people’s needs and interests (like Pinterest or Headspace). The questions include ‘what’s… Read more “Usability testing – onboarding for our app”

Data entry: How it’s going so far

Rose Anderson

As the New Year progresses, we’re pushing ahead and planning for the Alpha development of the My Best Life app, which means developing our data model. It’s an exciting time for us! The app is beginning to be brought to life, and now we can start to see if the theoretical benefits we’d anticipated play out in practice. Last week, we had a couple of online sessions with our digital partner Neon Tribe, where we explored data modelling and defined the fields for data entry. We discussed the information we thought young people would need, and then we prioritised the… Read more “Data entry: How it’s going so far”

Looking back on 2020 – and looking forward to 2021

Rose Anderson

2020 has certainly been an ‘interesting’ year. So much of our life has moved online. We’re seeing increased mental health concerns, a difficult jobs market, and recreational activities opening and closing as lockdowns come and go. In this ever-changing and sometimes anxiety-inducing landscape, having access to accurate information about the services and opportunities near you has never been more important. There is still a need for My Best Life, and we’ve been working hard on it this year. As 2020 draws to a close, we’ve got three key updates to share. We have a Comms schedule for next year, ready… Read more “Looking back on 2020 – and looking forward to 2021”

Torchbox event: How to perfect remote user research

Kathryn Dingle

I was lucky enough to attend a free virtual event on called How to perfect remote user testing, hosted by Torchbox. The hosts Olly Willans and Luiza Frederico ran a Q&A style event. Below is a video and some of the highlights, insights and resources from this event. The event covered: How user research fits into the design process How to carry out key activities remotely: user interviews, user testing, user co-creation How to manage and communicate insights effectively Product management: how to make the right decisions Why do user research?  Olly started highlighting the importance of user research. He… Read more “Torchbox event: How to perfect remote user research”

Meaningful co-design with young people: how to manage complexity in digital product development

Rose Anderson

From 14th to 15th October 2020, NPC hosted the biggest event in its calendar: NPC Ignites. This annual conference has always aimed to help the charity sector keep pace with the latest developments and anticipate new trends. This year has been all about helping charities to make sense of the changes caused by the Covid-19 pandemic, and to think about what challenges they might face over the next few years. NPC Ignites 2020 was a mixture of live and pre-recorded sessions – and My Best Life had its chance to shine! We delivered our own pre-recorded ‘breakout’ called Meaningful co-design… Read more “Meaningful co-design with young people: how to manage complexity in digital product development”

Human Centred Design PART 2: Event Write-Up

Kathryn Dingle

We have attended a Human Centred Design workshop series run by Third Sector Lab and Jess Gildener. Learning from the first part is summarised here. This blog will cover the second workshop which focused on Human Centred Design: Tools for Ideating, Prototyping and Testing. Below are the highlights from this event and links to key resources! Jess covered a range of tools, including brainwriting, LEGO prototypes, storyboards and using PowerPoint for fast digital prototypes. I will explain more below! Jess’s favoured user design process is more like a Double Diamond process. The first workshop focused on ‘Discover’ and ‘Define,’ whilst… Read more “Human Centred Design PART 2: Event Write-Up”

Human Centred Design PART 1: Event Write-Up

Rose Anderson

I went to a virtual event on 30th September called Human Centred Design PART 1, hosted by Third Sector Lab and Jess Gildener, who has worked in and with charities and social enterprises for nearly 20 years. Below are the highlights from this event. In her introduction, Jess described herself as a ‘reformed perfectionist’ and argued in favour of aiming for work that is ‘okay’ rather than ‘perfect’. That way, you can make incremental improvements and focus on the perspective of your users and their needs (rather than the perspective of yourself and the effort you put into it). Jess… Read more “Human Centred Design PART 1: Event Write-Up”

Reflections on our project plan

Rose Anderson

As NPC works on My Best Life, a project exploring tech solutions to the problems faced by young people, we’re committed to posting regular updates and sharing our findings. Here, I’ll be sharing the key topics of discussion from our most recent Steering Group meeting. We want to understand why young people want to access services. We already know how young people access services, and now we want to explore what motivates them. This doesn’t just mean whether they’re looking for counselling, advice or recreational activities. It means we want to know whether it’s the service itself that motivates young… Read more “Reflections on our project plan”

Finding a locality for our next phase

Kathryn Dingle

My Best Life (MBL) is NPC’s collaborative project exploring tech solutions to the challenges young people face today. Based on what we’ve learned so far, we believe the first and most important challenge to pursue is in helping young people find the services and opportunities that are suited to them, based on their needs and interests, at the times when they need it most, and in ways that give them the control over what and how they choose to engage with services. To do so will involve mapping and codifying services and opportunities in new ways, which will help to… Read more “Finding a locality for our next phase”

Our approach for bringing in the right digital partner

Kathryn Dingle

The My Best Life team are in the middle of our tendering process to bring in a new digital agency to design and build a proof of concept for our service recommender. We wanted to share a little about our process for bringing in a digital agency. As always we are following Cast’s 10 digital design principles. The third principle is ‘build the right team,’ so we wanted to share how we are doing this to bring in a digital agency. Below I will outline our thought process and criteria for bringing the right agency into the project. What are… Read more “Our approach for bringing in the right digital partner”