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When can services be digital? When do they have to be ‘in real life’?

Charlotte Lamb

People in the digital and youth space are wondering in what context, for what services, and with what characteristics could services for young people be digital? On the flip side, where will only a face to face intervention do?

As a sector, do we have a good idea of this?

What is your experience? Please share!

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Rachel

I’m sure you’ve already come across this, but GDS have loads of great content on designing digital service, making digital services more accessible, and considering when digital might not be the right option for people eg https://www.gov.uk/service-manual/helping-people-to-use-your-service/encouraging-people-to-use-your-digital-service