Usability testing – onboarding for our app

Kathryn Dingle

In November 2020 we ran a series of usability tests with young people. We wanted to explore two different routes to onboarding of our app. We were interested in testing which of two different options young people preferred to get to know young people’s needs.

Our aims:

  • To understand how we can help young people find the support and opportunities that they need.
  • To understand how we can present these to young people.

The prototypes we have tested:

  1. Quiz style: an interactive quiz that gets to know young people’s needs and interests (like Pinterest or Headspace)
  2. Filtering: similar to exosting social media. An option to complete simple filtering (Like Justeat)

 

Our findings:

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